Unable to connect to Jot

Hi Everyone,

I have installed UNA, all seems to be find with installation and no problems with UNA. On a separate Linux server, I have installed Jot, Jot Seems to be functioning fine, I can telnet to the jot server on port 5443.

My problem is that UNA will not connect to the Jot server. I just see "Connecting" in the Shout box / Messaging App.

Certificates to allow HTTPS on Jot and UNA have been installed, there appears to be no issues.

{

       "port":5443,

       "domains":["*"],

       "root":"/root",

       "cert":"priv.crt",

       "key":"priv.key",

       "secret": "",

       "transformer":"sockjs",

       "mode":"",

       "log":"log.log"

}

Can someone advise what troubleshooting steps I should perform ?

Thank you,

Brad

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Replies (5)

    • Hello!

      Check please this post https://unacms.com/d/messenger-error-stuck-in-connecting it may help to find out the reason of the problem.

      • Page not found @Alexey

        • Sorry, I have corrected the link.

          • R

            Thank you for providing that link. I have looked through the various threads and came across one which said to look into the developer tools. I can see a certificate error in there so I will go back and look at the certificates.

            I tried different browsers, Chrome and Edge did not work, just keep getting 'connection' Firefox on the other hand connects with no issues, no certificate errors etc.

            Thanks again

            Brad

            • Hello!

              You might have accepted certificate risks in the Firefox browser for some pages on the domain where Jot Server is installed. As a result, there are no errors when accessing the Jot Server URL in Firefox. You can verify this by clicking on the protection (lock) icon at the beginning of the browser's URL bar.

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