Hello dear @Alexey ,

I read in this forum that Messenger can be used to offer member support.

Could you please tell me how this can be done? How do I set up Messenger to be used as a Live Chat or In-App Messaging support channel?

Will it be possible to create departments (e.g., Billing, Accounts, etc.) within our organization's profile and assign members of the organization as support agents?

Thank you!