Is anybody from MSolutions still here?

I'm curious if anybody from MSolutions is still on the site, I was trying to keep this conversation private, but I've waited since August of 2023 for another response.

So I need a refund for:

  • File Manager (This plugin locked up our entire server the first time we used it. We nearly lost everything. We spent several hours on the phone with the hosting company to get everything restored)
  • Meet Users Tinder Style (just caused errors)
  • Pretty Links (Caused errors with outer modules)

I need permanent fixes for:

  • NSFW
  • TikTak

We need to get this fixed with the NSFW Plugin - https://gyazo.com/3e6a7f5ee3843d784a81f643705fb0f8 - It is preventing us from using the pinboard-style layout for our site, which is what we prefer to use.

As far as the TikTak Plugin goes, my Team has managed to apply some minor fixes to it, but it continues to have issues, such as videos not loading in a lightbox.

I wanted to invest in some of your other plugins but I hesitated due to the lack of customer service response & the lack of updates.

  • Pretty Links - $49
  • File Manager - $59
  • Meet/Tinder - $45

That's $153 I'm waiting on and have been waiting on for months.

UNA has suspended the MSolution account due to this issue, so I'm unsure as to why you are not simply willing to move forward with this, We have a ton of custom work that needs to get done, some involving the modules that we still use of yours.

However the lack of communication and willingness to remain suspended from the site for over $153 confused the hell out of me. Just send me the $153 in credits, and we can move forward.

This has got to be the oddest attempt for a refund that I have ever had to deal with.

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Replies (3)

    • If I recall the narrative set by the UNA Staff, that account was suspended due to a laundry list of issues that went without a response from the dev. So the chances of that dev being around, even in the shadows, is highly unlikely.

      • Hello @Rubeus Darkstone !

        As dear @LoneTreeLeaf noticed - as MSolutions was unavailable long ago, a refund via the Payment system is the only way to get a chance for the money back.

        • Hello @Ruben Ollervides !

          Who?

          As dear @LoneTreeLeaf noticed - as MSolutions was unavailable long ago, a refund via the Payment system is the only way to get a chance for the money back.

          Well, I paid through the credit system. If I went through my bank to try to recover the funds, that would cause a chargeback to UNA. Since I work in Adult/Gaming I know every chargeback looks bad to a company's reputation with the credit card companies. And UNA has treated me with nothing but kindness, so I don't want them to take a hit. I was hoping that I could just get refunded the credits so that I can use them to pay somebody to help correct some of the issues we are having on the site.

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