Video issue

I'm not seeing a post from a few days with my same issue so getting this out there again. No matter the method or file type. Any attempt to load and display videos only result in a blank box and the file size at zero. 

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Replies (9)

    • T

      Task scheduler (cron, crontab) work correctly? Check the permissions on the file ffmpeg.exe - 755 or 777 (executable) .... /plugins/ffmpeg/ffmpeg.exe

      • A

        I'll go find that and see. I noticed on the dashboard the following as well: 

        PHP:

        • memory_limit = 33554432 - FAIL (must be >= 134217728)
        • disable_functions = exec,passthru,shell_exec,system - FAIL (must be without shell_exec,eval,assert,phpinfo,getenv,ini_set,mail,fsockopen,chmod,parse_ini_file)

          • Site setup

          • UNA version = 9.0.0 - OK
          • Files and folders permissions - please click here to find out if permissions are correct. (Opens blank page)
          • ffmpeg -

            Site optimization

            MySQL:

          • query_cache_size = 0 - FAIL (must be >= 16777216)
          • query_cache_type = OFF - FAIL (must be strcasecmp on)

            • UNA:

            • DB cache = On (File based cache engine) - OK
            • Pages cache = On (File based cache engine) - OK
            • Page blocks cache = On (File based cache engine) - OK
            • Templates Cache = On (FileHtml based cache engine) - OK
            • CSS files cache = On - OK
            • JS files cache = On - OK
            • Compression for CSS/JS cache = On - OK

        • "Files and folders permissions - please click here to find out if permissions are correct. (Opens blank page)". 

          Permissions check opens up a blank page for me too. I don't know why.

          Can you raise the php memory limit in php.ini?

          disable_functions is also in php.ini. When I tried a cloud server, they automatically disabled the functions and I couldn't change it in php.ini. I had to switch servers. Are you on a VPS or cloud server?

          • S


            I'm having the same problem, my video does not work

            • S


              Did you solve this problem?

              • T

                ffmpeg - why are you empty?

                Should be so:

                image_transcoder.php?o=bx_froala_image&h=739&dpx=2&t=1545403270

                • A

                  We moved over to a VPS server for chat purposes on the advice of the hosting company. 

                  • A

                    I'll have to get into the control panel and go look at the ffmpeg then as you suggest. 

                    • Anyone on a shared server will likely have problems because there is a spike in server resources whenever a video is processed - even a small video. 

                      Videos can be uploaded as Files with no problems. Remote Processing is another possibility, built into UNA.

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