Paypal blocked my account. They say I offer something that's against their rules, but they don't say, what that may be, let alone why. The only thing I offer is the paid Plus level on my UNA platform RoundOF. Has anybody encountered similar problems with Paypal? Does onyone know how to solve this?
PayPal is notorious for misinterpretation of websites purpose. Often it’s enough to call them and explain that it’s bot a dating or escort site and they would retract the suspension.
After sending the same text block several times PayPal now sended a different textblock. My account continues to be restricted and they refuse to give an explanation. They only refer to their policies. I read through those rules again and can't find anything that would be violated by RoundOF. I told them that on RoundOF there is no dating and no escort. Maybe they think that RoundOF is a Ponzi scheme. I now told them that that is not the case either. I think I'll ditch PayPal and install Stripe instead.
In the 7th mail Paypal finally managed to tell me the cause for the account restriction. As Andrew said, they think, I sell Dating services on RoundOF. So now I told them, RoundOF is not a dating site. As an additional precaution I sifted through my pages and found some little hints that could be mistaken for dating. I removed those.
I begin to assume that this story won't have a happy end. After allegedly reviewing my case, PayPal decided to terminate my account. Again they don't react to my arguments. I assume the last mail they sent me is a prefabricated text block again. Now they no longer say that I offer dating services. Instead they now say my use of PayPal is too risky. Additionally I can't answer to that message, their system rejects my reply.
Maybe someone could add a module for one of these popular payment providers in germany? https://www.ionos.de/digitalguide/online-marketing/verkaufen-im-internet/die-besten-paypal-alternativen/
Or can anyone recomment an existing payment module for german customers?
Could it be that they regard UNA as a threat to the major monopolies of the internet? Which now have no commitment to free expression?
Let us know when you get more details about this unusual problem. Thank you.
PayPal is notorious for misinterpretation of websites purpose. Often it’s enough to call them and explain that it’s bot a dating or escort site and they would retract the suspension.
Very interesting thread. Please keep your experiences up to date. Until now I cant report any troubles for my site using PayPal as a payment provider.
Got some predefined text blocks in reply. Still waiting for a human Paypal-employee to look at the issue. Will report updates, stay tuned...
After sending the same text block several times PayPal now sended a different textblock. My account continues to be restricted and they refuse to give an explanation. They only refer to their policies. I read through those rules again and can't find anything that would be violated by RoundOF. I told them that on RoundOF there is no dating and no escort. Maybe they think that RoundOF is a Ponzi scheme. I now told them that that is not the case either. I think I'll ditch PayPal and install Stripe instead.
In the 7th mail Paypal finally managed to tell me the cause for the account restriction. As Andrew said, they think, I sell Dating services on RoundOF. So now I told them, RoundOF is not a dating site. As an additional precaution I sifted through my pages and found some little hints that could be mistaken for dating. I removed those.
Furthermore I added hints on my pages: "RoundOF is all about community, not about dating." Now I'm looking forward to their next answer...
I begin to assume that this story won't have a happy end. After allegedly reviewing my case, PayPal decided to terminate my account. Again they don't react to my arguments. I assume the last mail they sent me is a prefabricated text block again. Now they no longer say that I offer dating services. Instead they now say my use of PayPal is too risky. Additionally I can't answer to that message, their system rejects my reply.