Product Support & Refund
SUPPORT
- Please send an email to our mail box to get support from us.
- Support time: Monday - Friday, 10AM - 6PM, GMT+7
- Our supporter shall respond within one working day.
- Each product has ONE month of support after purchase date.
REFUND POLICY
Refunds will be happily proceeded if all the following items are met:
- Product has not been purchased with any Promotion applied, including bulk purchase or Package Pricing.
- We are given chance to install and resolve the problem with the required ftp and admin access credentials.
- Major functions of the product do not work well.
- Refund is requested within 3 business days after purchasing.
- Installation Service and Customization Service are not refundable in any case.
- Our product does not guarantee its compatibility with 3rd party vendor (if yes, it will be mentioned in the module description).
Otherwise, all sales are final.
COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect
When a user purchases an app by SandKlock in the UNA Market, we collect the following information via a web user interface provided by UNA Market: purchaser’s Name, purchaser’s Email, purchaser’s active URL, order id, license code, and PayPal’s returned transaction status. This information is necessary to identify your purchase for supporting.
When you contact to get support to get a support or customization service and provide uses some information of email, name, phone number, skype or Paypal email, we may keep your profile in our system to keep the conversation with you smoothly afterward.
How We Use Your Personal Information
SandKlock uses the personal data you provided only to handle orders, delivers products and services and processes your service requests. We do not share this information with outside parties except to the extent necessary to complete an order or under your permission.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.