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UNA.IO Acceptable Use Policy

Our goal for the UNA.IO community is to provide a professional platform for discussion, collaboration and customer support related to UNA platform as well as social media software in general. We have just updated our Terms of use, adding the UNA.IO Acceptable Use Policy section, which outlines general etiquette for using this community website. 

Please, note that from now on we will be strictly enforcing the new clauses, removing any violating content and potentially suspending accounts that breach the rules. All new regulations are designed to keep the team and the community focused, efficient and peaceful. While UNA.IO technically looks like a "social" network, it is primarily a professional business community. 

The new clauses read:

UNA.IO Acceptable Use Policy

UNA.IO is a place that brings together the developers and the users of the UNA CMS to discuss and explore the world of Social Community development. We provide this space for meaningful discussion that is relevant and beneficial to all users - with that in mind we invite users to participate in these community forums in a way that is relevant and beneficial to others.

The following rules help everyone on UNA.IO have a safe and productive experience.

Be Nice, Be Respectful

Engage with Others in a Constructive Way
Assume everyone on UNA is here to make the platform a great resource - the users come with diverse backgrounds, beliefs, and opinions. It is OK to disagree, but please be civil, respectful, and considerate to other members, this includes all members of the UNA Team.

No Hate Speech

UNA is a place for discussion around the UNA platform and Online Social Community development in general -  UNA does not tolerate content that attacks or disparages an individual or group based on race, gender, religion, nationality, ethnicity, political group, sexual orientation or another similar characteristic. Any generalizations about these topics should be phrased as neutrally as possible.

No Harassment and Bullying

Abusive behaviour directed towards private individuals and organisations is not allowed. That includes UNA employees and the company in general. Repeated and unwanted contact constitutes a form of harassment. There is no minimum service guarantee with UNA.IO - it is a free space where announcements can be made, guidance given and questions raised. If your questions are not being answer quickly enough, you will need to consider direct support, which is available with paid UNA Pro and Cloud subscriptions.

Discussion around the use of UNA applications is welcomed, but if you are dissatisfied with a product or outcome, please avoid denigrating the UNA team in your remarks, we are all looking for constructive outcomes, and personal attacks will not be tolerated.

Be Positive and Purposeful in Your Communications

People are using this platform to ask and answer questions about the development of their UNA websites. If you have a meaningful question requiring an answer, please ask! If you feel like you can answer a question in a way that has value, please answer! But in your questions and answers please avoid the use of sarcasm or misleading information, bear in mind that many people using this platform have English as a 2nd language - so sarcasm could be misconstrued and misleading information can cause significant umbrage to others.

In effect, this means that we only welcome respectful, supportive, on-topic communication. While everyone is allowed to have an opinion and exercise their freedom of speech, we reserve the right to curate content published on this site to keep it in-line with the purpose of this community. UNA.IO members may be from various countries; may have different political, religious or social opinions; may be facing different personal experiences and may have a variety of individual circumstances. We would like to keep all the discourse strictly relevant to the UNA.IO cause. Therefore, we will be actively removing any postings that may be inflammatory, misguiding, divisive, off-topic or inconsiderate.

These rules also apply to product-related feedback. We provide UNA software and services in good faith and strive to support our clients in the best way we can. Customer feedback is welcome, both via public and private channels, but we do ask you to keep it constructive, supported by facts and expressed in a manner that does not discourage other community members. Unsatisfactory experience may be related to a number of factors, often including issues beyond our control. Assumptions and generalisations only help when they are intended to promote goodwill. In short, this is not a place for any antagonism of any kind, even if it is substantiated. Any complaints that can't be expressed in a constructive manner should be directed to our private support channels. 

Ultimately, UNA.IO is a place for helping and inspiring each other. Let's keep it that way. 

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